Client intake → owned work
Examine scope capture, ownership, evidence requirements and the handoff into delivery.
21V / PROFESSIONAL SERVICES
Clarify the work that moves between people, records, reviews and approvals.
21V examines one bounded operational workflow and separates the evidenced current state from assumptions, unknowns and improvement hypotheses.
WORKFLOWS WORTH EXAMINING
Choose one bounded process, not the whole business.
Useful for accounting, consultancy and other service businesses where intake, review, approval, delivery and follow-up cross multiple people or systems.
Work → review / approval
Examine review steps, exceptions, repeated work, waiting and approval evidence.
Delivery → follow-up
Examine acceptance, outstanding actions, evidence of completion and ownership after handover.
WHEN THE DIAGNOSTIC CAN HELP
Look for a decision that needs better evidence.
- The team can describe the process but cannot easily evidence the real handoffs.
- Review or approval work creates waiting, repeated work or unclear ownership.
- A service-quality or technology decision needs a stronger current-state picture.
- Leadership wants one bounded improvement question rather than a broad transformation programme.
These are starting points, not claims that any specific company has these problems. The 20-minute Pressure Test is used to determine whether one workflow and one question are a sensible fit.
THE METHOD
Scope. Evidence. Findings. Independent review. Prioritised next actions.
Map the current state.
Separate documented process, operating evidence, gaps and unknowns.
Challenge material findings.
Material findings are independently reviewed before handover.
Make the next move clearer.
Leave with a prioritised Improvement Mandate rather than an open-ended transformation programme.
START WITH A FREE 20-MINUTE PRESSURE TEST
Which workflow needs a clearer next decision?
Start with a 20-minute conversation. No obligation, no guaranteed ROI claim and no requirement to buy software.