BUYING 21V
Is the Operational Diagnostic a fit?
The first engagement covers one bounded operational workflow. Start with a 20-minute Workflow Pressure Test to establish the question, boundary and evidence needed.
21V / HELP & SUPPORT
Get the right answer.
Use the right route.
Start with self-service guidance below. If you still need help, use the relevant email route so the request can be handled by the right 21V owner.
21V does not currently publish a 24/7 support promise or contractual support SLA. Live chat is not currently offered on this site; email is the supported contact route.
SELF SERVICE
Common routes. Clear next steps.
Do not send passwords, access tokens, secrets or unnecessary confidential client evidence through public email.
EXISTING CLIENT
Delivery or engagement support.
Use the engagement support route and include your organisation, the in-scope workflow and the decision or blocker you need help with. Share only the minimum information needed to route the request.
BILLING
Invoice or payment question.
Include your organisation name and the relevant invoice or engagement reference if one exists. Do not email payment-card details.
PRIVACY
Personal data or privacy concern.
For privacy questions, data-rights requests or concerns about how personal information has been handled, use the dedicated privacy route.
SECURITY
Report a security concern safely.
Describe the issue at a high level first. Do not include credentials, secrets, exploit payloads or confidential client evidence in the initial email.
COMPLAINT / ESCALATION
Raise a service concern.
State what happened, the relevant engagement or interaction, and the outcome you are seeking. 21V will route the matter according to its nature and severity.
HELP CENTRE
Before you contact us.
What does the Operational Diagnostic cover?
One bounded operational workflow. The engagement is designed to establish the evidenced current state, material findings and prioritised next actions. Implementation is separate unless independently scoped and agreed. Commercial terms are confirmed in writing only after the Workflow Pressure Test establishes genuine scope fit.
What happens in the Workflow Pressure Test?
It is a short conversation to test whether the workflow, decision and evidence boundary are suitable for a Diagnostic. It is not a workshop and does not commit you to buy.
What evidence should we send before buying?
Start with only enough information to explain the workflow and the decision you need to make. Do not send sensitive or confidential datasets through an unapproved route. 21V can first clarify what evidence would be useful.
How do I reschedule a Pressure Test?
Use the reschedule or cancellation controls in your Calendly confirmation. If those controls are unavailable, email ej@21vgroup.co.uk.
Does 21V provide legal, tax, audit or regulated advice?
No. The Operational Diagnostic is operational in nature. Legal, tax, audit, accounting, certification and regulated advice sit outside the service.
Is support available 24/7?
No 24/7 support promise or contractual support SLA is currently published. Use the relevant route on this page and 21V will handle the request through the appropriate owner once received.
Is there live chat?
Not currently. 21V will only describe chat as live when a real, governed responder route exists. Email remains the supported contact method today.
NEED HELP NOW?
Send the minimum information needed to route the issue.
Include your organisation, the relevant engagement or booking if applicable, and what you need help deciding or resolving. Avoid sending secrets or unnecessary sensitive information.